Terms of Service

Section 1. General provisions

These terms and conditions (hereinafter: the "Terms") set out the rules and conditions for using the "Akilora" application (hereinafter: the "Application") and the services provided by the Service Provider.
The Application is used for training and generating LoRA models for selected generative 3D image and video models, in accordance with the functionalities made available by the Service Provider, and is intended for both businesses and consumers, although it is primarily directed to consumers.
The Terms constitute terms and conditions within the meaning of Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services (hereinafter: the "Act on the provision of electronic services").
The service provider is LUZARN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Warsaw, at ul. Władysława Jagiełły 16/1, 02-495 Warsaw, Poland, entered into the register of entrepreneurs of the National Court Register under KRS number 0000340901, holding NIP number 1231190797 and REGON number 141912737 (hereinafter: the "Service Provider").
The Service Provider may be contacted via: a) e-mail at: hello@akilora.com, b) traditional mail at: ul. Władysława Jagiełły 16/1, 02-495 Warsaw, Poland.
Pursuant to Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter: the "DSA"), the Service Provider has designated a contact point for direct communication with the authorities of EU Member States, the European Commission, the European Board for Digital Services, and the recipients of the Application's services in matters covered by the DSA. The contact point is available at: hello@akilora.com.
Before using the Application, the Service Recipient is required to read these Terms and the Privacy Policy.

Section 2. Definitions

Capitalized terms used in these Terms shall have the following meanings:

Price List – a document or information specifying the current prices of coin packages, the rules for their use, the terms of automatic top-up, available promotions, and other conditions indicated therein.
Coins – billing units available in the Application which may be used to pay for services and functionalities offered by the Service Provider.
Consumer – a natural person entering into a legal transaction with the Service Provider which is not directly related to that person's business or professional activity.
Account – a panel created in the IT system of the Application that enables the Service Recipient to use its functionalities.
Non-conformity – non-conformity of the Application use service with the Agreement; the criteria for assessing the conformity of the service with the Agreement are set out in Article 43k(1)-(2) of the Polish Consumer Rights Act.
Fee – a fee paid by the Service Recipient for a coin package or any other paid functionality made available in the Application, determined in accordance with the Price List in force at the time the order is placed.
Review – a review of the Application by the Service Recipient, including a description of the Service Recipient's experience related to using the Service.
Privacy Policy – a document containing information on the processing of Service Recipients' personal data by the Service Provider.
Terms – the term defined in Section 1(1) of these Terms.
Service Recipient Content – any data, including personal data, electronic files, images, prompts, concept descriptions, trigger words, order parameters, information on selected models, generated outputs, and other information and materials saved by the Service Recipient in the Account or provided for the purpose of performing the Service.
Agreement – an agreement for the supply of digital services within the meaning of the Polish Consumer Rights Act, under which the Service Provider undertakes to provide the Service Recipient with the Application use service; entering into the Agreement requires creating an Account or using the checkout flow resulting in the automatic creation of an Account.
Application use service / Service – a digital service within the meaning of the Polish Consumer Rights Act, consisting in enabling the Service Recipient to use the functionalities of the Application, including ordering LoRA model training and using Coins.
Service Recipient – a customer, whether a business or a consumer, using the Application.
Service Provider – the term defined in Section 1(4) of these Terms.
Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights.
Act on the provision of electronic services – the term defined in Section 1(3) of these Terms.
User – a person using the Application who is a Consumer.

Section 3. Technical requirements, rules for using the services, and security

In order for the Service Recipient to properly use the services provided by the Service Provider through the Application, the following are jointly required: a) an Internet connection, b) a device enabling the use of Internet resources, c) an up-to-date web browser supporting cookies and encrypted SSL/TLS connections, d) an active e-mail account.
Within the Application, Service Recipients are prohibited from using viruses, bots, worms, or other computer code, files, or software, in particular those automating processes in a manner not authorized by the Service Provider.
The Service Provider informs that it uses cryptographic protection of electronic transfers and digital content through appropriate logical, organizational, and technical measures, in particular in order to prevent third parties from accessing data, including SSL/TLS encryption, access passwords, and other appropriate security measures.
The Service Provider informs that despite the safeguards referred to in paragraph 3 above, the use of the Internet and electronically supplied services may involve the risk of third parties gaining access to data or infecting the Service Recipient's device with malicious software. In order to minimize this risk, the Service Provider recommends using up-to-date security software.
Use of the Application is paid, subject to cases expressly indicated in the Price List.
A Service Recipient using the services provided by the Service Provider is obliged to provide only data that is true and accurate. The Service Provider shall not be liable for the consequences of the Service Recipient providing false, incomplete, or misleading data.

Section 4. Agreement for the supply of the Service

Under the Agreement, the Service Provider enables the Service Recipient, to the extent resulting from the Application, the Price List, and the number of Coins held, to use the functionalities of the Application.
Using the Application requires registration, creation of an Account, and confirmation of registration electronically, or using the checkout flow under which the Account is automatically created based on the e-mail address provided by the Service Recipient.
In order to enter into the Agreement, the Service Recipient should perform the following actions: a) enter the Application website and choose the option to start using the Application or purchase a coin package, b) fill in the required data in the displayed form or checkout, including the e-mail address, c) obligatorily tick the checkbox confirming that the Service Recipient has read and accepts these Terms and the Privacy Policy, d) provide the payment data required by the payment operator, if required for the selected action, e) confirm placing the order or registration using the button made available in the Application interface.
Upon confirmation of registration or successful completion of the checkout flow, the Agreement is concluded and the Service Provider grants the Service Recipient access to the Application.
If the Account was automatically created based on the e-mail address provided in the checkout flow, the Service Recipient receives a message to that e-mail address enabling activation or first login to the Account.
The purchase of coin packages and the use of paid functionalities of the Application take place in accordance with the Price List.
If the Application provides for an automatic coin top-up function, that function may only be activated after the Service Recipient has given express consent to charging the assigned payment method in accordance with the rules indicated in the Application and the Price List.
The Service Provider informs, and the Service Recipient acknowledges, that maintaining the conformity of the Application use service with the Agreement requires updates on the Service Provider's side; on the Service Recipient's side, it may require the use of an up-to-date web browser and an up-to-date system environment.
The provisions of paragraphs 10-15 below apply only to Service Recipients who are Consumers or entrepreneurs with consumer rights.
If access to the Service is not granted to the Service Recipient immediately after the Agreement is concluded, the Service Recipient shall request the Service Provider to grant access to the Service without delay. Such request may be sent by e-mail to the address indicated in Section 1(5)(a) of these Terms. If the Service Provider fails to grant access to the Service without delay after receiving the request, the Service Recipient may withdraw from the Agreement.
Irrespective of paragraph 10 above, if access to the Service is not granted to the Service Recipient, the Service Recipient may withdraw from the Agreement without requesting the Service Provider to grant access to the Service if at least one of the cases indicated in Article 43j(5) of the Polish Consumer Rights Act occurs.
Irrespective of paragraphs 10-11 above, the Service Recipient may terminate the Agreement by deleting the Account independently in the Application or by submitting an instruction to the Service Provider to delete the Account, by sending relevant information to the address indicated in Section 1(5)(a) of these Terms.
Withdrawal from the Agreement by the Service Recipient or termination thereof, regardless of the basis for such action, shall take place by submitting to the Service Provider a statement of withdrawal from the Agreement or termination thereof. Such statement may be sent by e-mail to the address indicated in Section 1(5)(a) of these Terms.
If the Service Recipient breaches the provisions of these Terms and fails to remedy such breach despite receiving a request to do so, the Service Provider may terminate the Agreement with 7 days' notice by sending the Service Recipient a notice of termination by e-mail. Upon expiry of the notice period, the Service Provider shall cease supplying the Service. During the notice period, the Service Provider may block the Service Recipient's access to the Service if necessary to prevent further breaches.
The Service Provider shall delete the Account immediately after receiving the statement referred to in paragraphs 12-13 above, or after the expiry of the notice period referred to in paragraph 14 above. Deletion of the Account is equivalent to archiving the Service Recipient Content saved therein and then deleting it in accordance with the Privacy Policy and applicable law.

Section 5. Fees and settlements

The prices of services in the Price List are expressed in U.S. dollars (USD). Where required by applicable law, taxes may be calculated and added to the listed price during checkout or billing. The final amount payable is presented before the Service Recipient confirms payment.
Unless a specific provision of these Terms or individual arrangements with the Service Provider provide otherwise, all payments due to the Service Provider shall be made by the Service Recipient via payment systems made available within the Application, including through Stripe.
For the provision of the Services, the Service Recipient is obliged to pay the Fees and any taxes required by applicable law, in the amounts presented in the checkout, invoice, or other payment flow before payment confirmation. Changes to the prices indicated in the Price List are announced in the Application and do not constitute amendments to these Terms.
In the case of payment, the payment date shall be deemed to be the date on which the amount due for the given Service is credited to the Service Provider's bank account or the date on which the payment is successfully authorized by the payment operator. After the payment has been booked within the payment systems, the Service Provider shall send information about the payment to the Service Recipient's e-mail address and, where applicable, also a sales document.
If the Service Recipient has activated the automatic top-up function, subsequent Fees may be charged automatically in accordance with the rules indicated in the Application and the Price List once the conditions for triggering that function are met.
Failure by the Service Recipient to pay the Fee will result in suspension of access to the paid functionalities of the Application or failure to perform the given order until the Fee has been effectively paid.

Section 6. Price List

The current Price List is available at: https://akilora.com/pricing/.
The Price List may provide for different coin packages, promotions, a reduced entry threshold for the first purchase, or other special offer conditions. The Price List may also indicate whether a displayed amount is a listed price or a final amount for a specific offer.
The Service Provider may amend the Price List at any time.
A change to the Price List shall not in any way affect the amount of fees specified in orders effectively placed before the change to the Price List.

Section 7. Complaints - Consumers and entrepreneurs with consumer rights

The provisions of this section apply only to Consumers and entrepreneurs with consumer rights.
The Service supplied by the Service Provider to the Service Recipient must remain in conformity with the relevant Agreement throughout the period of supply of the Service.
The Service Provider shall be liable for any Non-conformity revealed during the period of supply of the Service.
If a Non-conformity is revealed, the Service Recipient may submit a complaint containing a request to bring the Service into conformity with the Agreement for its supply.
A complaint shall be submitted by e-mail to the address indicated in Section 1(5)(a) of these Terms.
A complaint should contain: a) the Service Recipient's first and last name, b) the e-mail address, c) a description of the revealed Non-conformity, d) a request to bring the Service into conformity with the Agreement for its supply.
The Service Provider may refuse to bring the Service into conformity with the Agreement for its supply if this is impossible or would require the Service Provider to incur excessive costs.
After considering the complaint, the Service Provider shall provide the Service Recipient with a response to the complaint in which it: a) accepts the complaint and indicates the planned date for bringing the Service into conformity with the Agreement for its supply, b) refuses to bring the Service into conformity with the Agreement for its supply for the reasons indicated in paragraph 7 above, c) rejects the complaint as unfounded.
The Service Provider shall respond to the complaint by e-mail within 14 days from the date of its receipt.
If the complaint is accepted, the Service Provider shall, at its own cost, bring the Service into conformity with the Agreement for its supply within a reasonable time from the moment of receipt of the complaint and without undue inconvenience to the Service Recipient, taking into account the nature of the service and the purpose for which it is used. The planned date for bringing the Service into conformity with the Agreement shall be indicated by the Service Provider in its response to the complaint.
In the event of a revealed Non-conformity, the Service Recipient may submit to the Service Provider a statement on price reduction or withdrawal from the Agreement if: a) bringing the Service into conformity with the Agreement is impossible or requires excessive costs, b) the Service Provider has failed to bring the Service into conformity with the Agreement in accordance with paragraph 10 above, c) the Non-conformity persists despite the Service Provider having attempted to bring the Service into conformity with the Agreement, d) the Non-conformity is so significant that it justifies withdrawal from the Agreement without first requesting the Service Provider to bring the Service into conformity with the Agreement, e) it is clearly apparent from the Service Provider's statement or the circumstances that the Service Provider will not bring the Service into conformity with the Agreement within a reasonable time or without undue inconvenience to the Service Recipient.
A statement of withdrawal from the Agreement or price reduction may be submitted by e-mail to the address indicated in Section 1(5)(a) of these Terms.
A statement of withdrawal from the Agreement should contain: a) the Service Recipient's first and last name, b) the e-mail address, c) the date of delivery of the Service, d) a description of the Non-conformity, e) an indication of the reason for submitting the statement, selected from among the reasons indicated in paragraph 11 above, f) a statement on price reduction together with the reduced price indicated, or a statement on withdrawal from the Agreement.
In the event of withdrawal from the Agreement by the Service Recipient, the Service Provider shall delete the Account immediately upon receipt of the statement of withdrawal from the Agreement, subject to legal obligations regarding data retention.
The reduced price must remain in such proportion to the price resulting from the Agreement as the value of the non-conforming Service remains to the value of the conforming Service. The Service Provider shall refund the amounts due to the Service Recipient as a result of exercising the right to reduce the price without delay, no later than within 14 days from the date of receipt of the statement on price reduction.
Pursuant to Article 34(1a) of the Polish Consumer Rights Act, in the event of withdrawal by the Service Recipient from the Agreement concerning the supply of the Service, the Service Recipient is obliged to cease using the Service and making it available to third parties.

Section 8. Complaints - Businesses

The provisions of this section apply only to businesses.
In the event of non-conformity of the Service with the Terms, the Service Recipient may submit a complaint.
A complaint shall be submitted in writing or by e-mail to the address indicated in Section 1(5) of these Terms, no later than within 30 days from the date on which the non-conformity is revealed.
A complaint should contain: a) the business name of the Service Recipient, b) the e-mail address, c) a description of the revealed non-conformity of the Service with the Terms.
The Service Provider may refuse to bring the Service into conformity with the Terms if this is impossible or would require the Service Provider to incur excessive costs.
After considering the complaint, the Service Provider shall provide the Service Recipient with a response to the complaint in which it: a) accepts the complaint and indicates the planned date for bringing the Service into conformity with the Terms, b) refuses to bring the Service into conformity with the Terms for the reason indicated in paragraph 5 above, c) rejects the complaint as unfounded.
The Service Provider shall respond to the complaint by e-mail within 21 days from the date of its receipt. In particularly complex cases, the time limit for responding to the complaint may be extended to 30 calendar days.

Section 9. Right of withdrawal from the Agreement

Pursuant to Article 27 et seq. of the Polish Consumer Rights Act, a Service Recipient who is a Consumer or an entrepreneur with consumer rights has the right to withdraw from the Agreement without giving any reason within 14 days from the date of its conclusion.
The Service Recipient exercises the right of withdrawal from the Agreement by submitting to the Service Provider a statement of withdrawal from the Agreement. To meet the withdrawal deadline, it is sufficient to send the statement before the expiry of the period referred to in paragraph 1 above.
The statement of withdrawal from the Agreement may be submitted by the Service Recipient in any form, in particular on the form constituting Annex No. 2 to the Polish Consumer Rights Act.
If a statement of withdrawal from the Agreement is submitted, the Service Provider shall promptly send the Service Recipient confirmation of its receipt by e-mail.
In the event of withdrawal by the Service Recipient from the Agreement for the supply of the Service, the Service Provider shall delete the Account immediately after receipt of the statement of withdrawal from the Agreement, subject to legal obligations regarding data retention.

Section 10. Service Recipient Content and Reviews

The Service Recipient may send the Service Provider Reviews regarding the services provided by the Service Provider.
Reviews may be sent in any manner, including by e-mail.
Sending a Review does not impose on the Service Provider an obligation to publish it.
A Review published by the Service Provider may be removed by the Service Provider at any time.
It is prohibited to post Service Recipient Content and Reviews: a) containing false data, contrary to law, these Terms, or good practice, b) containing content used for activities prohibited by law, inciting violence, hatred, or insulting any group of people or any person, c) containing content that may infringe personal rights, copyrights, image rights, or other rights of third parties, d) containing advertising, promotional, political, religious, or discriminatory content, e) containing content promoting activities competitive to those of the Service Provider, f) presenting or relating to real persons, their image, or identifying data, where the Application is intended exclusively for creating and training models relating to fictional characters or other materials to which the Service Recipient has full rights.
Any person using the Application (hereinafter: the "Notifier") is entitled to report Service Recipient Content or a Review that may violate these Terms.
A report may be made by e-mail to: hello@akilora.com.
The report should contain the following information: a) a sufficiently substantiated explanation of the reasons why the given Service Recipient Content or Review constitutes illegal content, b) a clear indication of the exact electronic location of the information, such as the exact URL or other data enabling identification of the Service Recipient Content or Review, according to its type and the functionality of the Application, c) the first and last name or business name and e-mail address of the Notifier, except for reports concerning information considered to be related to one of the criminal offences referred to in Articles 3-7 of Directive 2011/93/EU, d) a statement confirming the Notifier's good-faith belief that the information and allegations contained therein are accurate and complete.
After receiving the report, the Service Provider shall send the Notifier an acknowledgment of receipt to the e-mail address indicated by the Notifier.
If the report does not contain the elements indicated in paragraph 8 above or contains errors, the Service Provider may request the Notifier to complete or correct the report within 14 days from the date of receipt of the request. If the Notifier fails to complete or correct the report within that period, the Service Provider may leave the report without examination.
The Service Provider shall verify the reported Service Recipient Content or Review within 14 days from the date of receipt of a complete and proper report. As part of the verification activities, if necessary, the Service Provider shall request the Notifier to provide additional information or documents required. Until the report is resolved, the Service Provider may block the visibility of the Service Recipient Content or Review or suspend execution of the order to which the report relates.
After verifying the report, the Service Provider: a) removes the Service Recipient Content or Review that violates these Terms, b) restores the Service Recipient Content or Review that does not violate the rules arising from these Terms, if its visibility was previously blocked, providing the reasons for its decision.
If Service Recipient Content or a Review is removed, the Service Provider shall promptly notify both the Notifier and the Service Recipient who published the removed Service Recipient Content or Review, providing the reasons for its decision.
The reasons for the Service Provider's decision shall include: a) an indication of whether the decision includes removal of the Service Recipient Content or Review, blocking its visibility, suspension of order execution, or other measures provided for in these Terms and, where applicable, the territorial scope of the decision and its duration, b) the facts and circumstances on the basis of which the decision was made, including, where applicable, information on whether the decision was taken on the basis of a report made by the Notifier or on the basis of voluntary checks carried out on the Service Provider's initiative and, where absolutely necessary, the identity of the Notifier, c) where applicable, information on the use of automated means in decision-making, d) if the decision concerns potentially unlawful Service Recipient Content or a Review, an indication of the legal or contractual basis on which the decision is based and an explanation of the reasons why the content was considered unlawful, e) clear and user-friendly information on the available options for appealing the decision.
A Service Recipient whose Service Recipient Content or Review has been removed, or a Notifier to whom the Service Provider has refused to remove the reported Service Recipient Content or Review, may appeal the Service Provider's decision.
An appeal may be submitted: a) by e-mail to: hello@akilora.com, b) in writing to: ul. Władysława Jagiełły 16/1, 02-495 Warsaw, Poland.
The appeal should contain: a) the first and last name or business name of the appellant, b) contact details, including e-mail address or correspondence address, c) detailed justification as to why, in the appellant's opinion, the Service Provider's decision is incorrect and should be changed.
The Service Provider shall promptly confirm receipt of the appeal by sending a notification to the e-mail address indicated by the appellant.
Appeals shall be considered within 14 days from the date of their receipt by an authorized team of the Service Provider; these activities shall not be carried out solely in an automated manner without human involvement.
The Service Provider shall notify the appellant of the decision taken as a result of the appeal by e-mail, and if it simultaneously recognizes the reported content as unlawful, it shall take the actions provided for in these Terms with respect to that content.
Submission of Service Recipient Content or a Review is equivalent to the Service Recipient making a statement that: a) it has all rights, consents, and authorizations necessary to use such content in the Application and to provide it to the Service Provider and its subcontractors, b) the Service Recipient Content does not concern real persons or their image, unless otherwise results from mandatory provisions of law and rules expressly accepted in advance by the Service Provider, c) it bears full responsibility for the Service Recipient Content and the consequences of its use.
Submission of Service Recipient Content or a Review is equivalent to granting the Service Provider a free-of-charge, non-exclusive license to use such content to the extent necessary to provide the Service, operate the Account, handle reports and complaints, ensure the security of the Application, and, in the case of Reviews, also in the Service Provider's promotional materials.
With respect to Reviews, the license referred to in paragraph 22 above entitles the Service Provider to modify the Review if necessary for its dissemination in a specific manner, without changing its essence and content.
To the extent necessary for publishing Reviews or using services of external providers supporting the Service Provider's business, the license entitles the Service Provider to grant further licenses or further authorizations to use the Reviews.

Section 11. Use of artificial intelligence (AI)

The Service Provider informs that the Application uses AI systems and models for training and generating LoRA models for generative models made available in the Application, including base models selected by the Service Recipient from among the currently available options.
The purpose of using AI in the Application is to perform Service Recipients' orders consisting in particular of training LoRA models based on the provided materials, parameters, and concept descriptions.
The Service Recipient acknowledges that outputs generated or trained using AI: a) may contain errors, inaccuracies, artifacts, unexpected features, or results differing from expectations, b) require human verification before further use, c) do not constitute legal, medical, financial, or any other professional advice.
The Service Recipient undertakes to: a) verify all outputs of the use of AI before using them, b) not rely exclusively on the outputs of the Application when making decisions that may produce legal, financial, or personal consequences, c) comply with applicable legal requirements concerning transparency and labeling of AI-generated or AI-assisted content where such obligation results from law or the nature of the use.
Data entered into the Application may be transferred to external providers of infrastructure, hosting, computing power, or AI models, to the extent necessary to perform the order, including in particular entities providing computing resources via Vast.ai or similar solutions.
The transfer referred to in paragraph 5 above may include not only reference images, but also other data necessary to perform the Service, including the concept description, trigger word, selection of the base model, order parameters, and other Service Recipient Content related to performing the order.
Data entered into the Application is not used by the Service Provider to train its own AI models, unless the Service Recipient gives separate consent to this or otherwise results from clearly accepted terms of a given functionality.
The Service Provider shall not be liable for: a) decisions made by the Service Recipient or third parties on the basis of the outputs of the Application, b) infringement of third-party rights resulting from Service Recipient Content provided by the Service Recipient, c) the consequences of using the outputs of the Application in a manner contrary to law, these Terms, the license of the base model, or the purpose of the Application, d) lack of the expected quality, merchantability, or uniqueness of outputs.
Content generated or trained using the Application is made available to the Service Recipient to the extent permitted by law and subject to the rights of model providers, infrastructure providers, and the license terms applicable to base models. The Service Recipient acknowledges that similar or closely similar outputs may also be generated for other users.
The Service Recipient undertakes to: a) verify whether the Service Recipient Content and the outputs of using the Application infringe third-party rights, b) not enter into the Application materials concerning real persons, their image, or data enabling their identification, c) label content as AI-generated or AI-assisted where required by law or by the nature of its use.

Section 12. Liability and service levels

The Service Provider undertakes to provide the Services with due care.
The Service Provider does not guarantee a specific level of performance, effectiveness, or usefulness of the Application in relation to the Service Recipient's specific needs and uses.
The parties exclude the Service Provider's liability for lost profits of a Service Recipient that is a business.
To the extent permitted by the provisions of the Polish Civil Code and the Polish Consumer Rights Act, the Service Provider shall not be liable to the Service Recipient for the consequences of: a) the Service Recipient using the services or functionalities available within the Application in a manner contrary to their purpose, the law, base model licenses, or these Terms, b) the Service Recipient providing incorrect, incomplete, or false data, c) the Service Recipient infringing third-party rights in connection with the Service Recipient Content provided, d) the use of data authorizing access to the Account by third parties, if such third parties obtained that data as a result of its disclosure by the Service Recipient or the Service Recipient's insufficient protection of such data against access by such third parties.
To the extent permitted by the provisions of the Polish Civil Code and the Polish Consumer Rights Act, the Service Provider shall not be liable for disruptions in the operation of the Application resulting from: a) force majeure, which shall also include the unavailability of services of payment providers, hosting providers, computing power providers, base model providers, or APIs used to provide the Service, b) necessary maintenance works carried out in the Application, c) causes attributable to the Service Recipient, d) causes beyond the Service Provider's control, in particular actions of third parties for which the Service Provider is not liable.
The Service Provider undertakes to carry out the works referred to in paragraph 5(b) above in a manner causing as little inconvenience as possible to Service Recipients and, where possible, to inform them in advance of planned works.
The Service Provider undertakes, where possible, to remove disruptions in the operation of the Application on an ongoing basis.
After termination of the Agreement, the Service Recipient's data shall be processed and deleted in accordance with the Privacy Policy and applicable law.
If the Application provides a data or output export function, the rules and scope of such export shall be specified in the Application, the Price List, or individual communications of the Service Provider.

Section 13. Intellectual property of the Service Provider

All constituent elements of the Application, in particular: a) the name of the Application, b) the logo of the Application, c) photographs and descriptions, d) the operating principles of the Application, all graphic elements, interface, software, source code, and databases, are subject to legal protection under copyright law, industrial property law, unfair competition law, and other generally applicable legal provisions, including European Union law.
Any use of the Service Provider's intellectual property without its prior explicit consent, in breach of these Terms, is prohibited.

Section 14. Out-of-court dispute resolution - Consumers and entrepreneurs with consumer rights

The provisions of this section apply only to Consumers and entrepreneurs with consumer rights.
A Service Recipient who is a Consumer or an entrepreneur with consumer rights may use out-of-court methods of handling complaints and pursuing claims.
Detailed information regarding the possibility for the Service Recipient to use out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, is available at the offices and websites of: a) district or municipal consumer ombudsmen and social organizations whose statutory tasks include consumer protection, b) Provincial Inspectorates of Trade Inspection, c) the Office of Competition and Consumer Protection.

Section 15. Personal data

Information on the processing of personal data by the Service Provider is available in the Privacy Policy at: https://akilora.com/legal/privacy-policy.

Section 16. Modification of the Service - Consumers and entrepreneurs with consumer rights

The provisions of this section apply only to Consumers and entrepreneurs with consumer rights.
The Service Provider may modify the Service in the event of: a) the need to adapt the Service to newly created devices or software used by Users to use the Service, b) the Service Provider deciding to improve the Service by adding new functionalities or modifying existing functionalities, c) a legal obligation to make changes, including an obligation to adapt the Service to the current legal framework.
A modification of the Service may not involve any costs on the part of the Service Recipient.
The Service Provider shall inform the Service Recipient of the modification of the Service by placing a notice in the Account informing about the changes. Independently of the above, information about the modification may be sent to Service Recipients by e-mail.
If a modification of the Service materially and adversely affects access to the Service, the Service Provider is obliged to inform the Service Recipient of: a) the characteristics and date of the modification, and b) the Service Recipient's right to terminate the Agreement with immediate effect within 30 days from the date of the modification.
The information referred to in paragraph 5 above shall be sent by the Service Provider to the Service Recipient by e-mail no later than 7 days before the modification is made.
Termination of the Agreement by the Service Recipient on the basis of paragraph 5(b) above shall take place by submitting to the Service Provider a statement of termination of the Agreement. Such statement may be sent by e-mail to the address indicated in Section 1(5)(a) of these Terms.
Termination of the Agreement for the supply of Services on the basis of paragraph 5(b) above shall have the same effects as those provided for in Section 7 of these Terms in the event of withdrawal from the Agreement due to Non-conformity.

Section 17. Amendment of the Terms

The Service Provider may amend these Terms in the event of: a) a change in the subject matter of the Service Provider's business, b) the commencement of the provision of new services by the Service Provider, modification of services previously provided, or discontinuation of their provision, c) a technical modification of the Application requiring the provisions of these Terms to be adapted accordingly, d) a legal obligation to make changes, including an obligation to adapt the Terms to the current legal framework.
The Service Recipient shall be informed of an amendment to the Terms by publication of the amended version in the Application. Independently of the above, the amended version of the Terms may be sent to the Service Recipient by e-mail.
Agreements concluded before the amendment to the Terms shall be governed by the provisions in force at the time of conclusion of the given Agreement, unless mandatory provisions of law provide otherwise.
A User who does not agree to the amendment to the Terms may terminate the Agreement with immediate effect within 10 days from the date of receiving information about the amendment to the Terms. Failure to terminate shall be deemed consent to the amendment to the Terms.
Termination of the Agreement shall take place by the User submitting to the Service Provider a statement terminating the Agreement. Such statement may be sent by e-mail to the address indicated in Section 1(5)(a) of these Terms.
Immediately after receipt of the statement referred to in paragraph 5 above, the Service Provider shall delete the Account, subject to legal obligations regarding data retention.

Section 18. Final provisions

The current version of the Terms is effective as of 2026-06-19.
These Terms shall be governed by Polish law. Any disputes arising under these Terms shall be resolved through amicable negotiations, and if no agreement is reached: a) in the case of Consumers and entrepreneurs with consumer rights, by the court having jurisdiction under generally applicable provisions of law, b) in the case of businesses, by the common court having jurisdiction over the registered office of the Service Provider.
Matters not regulated in these Terms shall be governed by the generally applicable provisions of Polish law.

We use cookies to run the site and improve it.